frequently asked questions
What kind of payment term do you accept?
Normally we accept TT, Paypal, Western Union, Alibaba Escrow, and L/C. The exactly term will be discussed during the deal.
Are you manufacturer or trading company?
We are professional manufacturer of lab instruments with a history of 7 years.
How to choose suitable equipment?
You tell us your requirements (For example: capacity, temperature range, pressure, etc ), we will recommend you the best suitable equipment.
How will you delivery these goods ?
It will be decided according to your quantity. Normally we will choose International Express, Air and sea.
What’s your delivery time ?
In 5 working days after payment confirmed, customized products need 10~15 working days.
How will package glass equipment?
Our packing is as follows:
We package these glass equipment in good and non fumigation standard plywood case
How to solve the problem of your equipment?
Please send us email of the problem, pictures or a small video will be much better, we will find the problem and tell you how to solve it.
If there is a broken, we will send you a new part, and it is free in the warranty period.
Do you still provide service beyond the warranty?
Yes. Our warranty is one year from the delivery date, we also provide service beyond the warranty period, but it will not free for the broken parts.
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